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11th December 2018 


Privacy Policy
The following privacy notice sets out what information Otter Counselling collects about you in order to give you a counselling service. It also sets out what rights you have in relation to data collection and management.

What we will collect
We may collect the following information:

  • At initial contact we collect name, telephone, mail and e-mail addresses.
  • At initial assessment, we may also ask you to provide us with information regarding your personal situation and psychological well-being and health.
  • During ongoing sessions brief factual notes will be recorded to help support you and develop best practice.

    How we use your information
    We require this information to understand your needs and provide you with a service and in particular for the following reasons:
  • Internal client record management.
  • Compliance with industry good practice standards.
  • Your Information is strictly private and confidential and is not shared with anyone else
    unless required by law.
    Information you give us will be stored securely, in line with the new General Data Protection Regulation effective from May 2018.

    Your Rights
    The new GDPR legislation also sets out your rights to access and ensure information is correct as well as having data removed.
    The right to be informed - How your information is stored and used
    The right of access - A Subject Access Request
    The right to rectification - Correcting any information deemed incorrect
    The right to erasure - Removal from database
    The right to restrict processing - Permission to store but not to process data
    The right to data portability - It allows you to move, copy or transfer personal data easily
    The right to object - Example; processing based on legitimate interests
    Rights to automated decision making - The right NOT to be subject to a decision made solely by automated systems.
    See https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ for full details.

    To discuss processing of your data please raise it in person, or e-mail [email protected] or write to Sara Drew, Otter Counselling 191-193 High Street, Honiton, EX14 1LQ


    Sara Drew Counselling Services operating as Otter Counselling is registered with the Information Commissioner's Office for the purpose of data processing and controlling. Please see my entry at https://ico.org.uk/ESDWebPages/Entry/ZA324183